Shipping & Warranty
Shipping & Delivery
When you order an item from this website, you are confirming your agreement to our Shipping, Delivery and Warranty policy. You are also agreeing to our terms and conditions.
Estimated Delivery Times
Approximate delivery time-frames are as follows:
- Victoria - 8 - 13 working days**
- NSW, SA, ACT - 10 - 15 working days**
- QLD, NT, WA, TAS - 12 - 19 working days**
Processing time is already factored into the approximate delivery time frame.
We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners are able to guarantee.
11/1/22 **COVIDE UPDATE**
We seek your kind understanding during this challenging period. COVID-related isolation issues and flooding on Fraser Coast continue to hamper couriers' operations.
Due to the widespread impact of Omicron infection, some courier delays at this time are expected. Network delays continue to be caused by the rapid spread of the Omicron variant. The regions most impacted by Omicron are Melbourne, Sydney, Adelaide, Geelong and Bendigo, with delays of 3-5 days for delivery into these regions. Perth is also experiencing delays of up to 5 days as a result of unprecedented delivery demand and staffing shortages. We are working very closely with our courier partners to make sure deliveries are made on time and expect to clear the floor by the end of the week.
Please see below for the updates from our courier partners:
- Toll & Allied: Capacity reduced for pickups
- Hunter: Trouble servicing VIC Metro and Regional
Aramax: Temporary service disruptions on deliveries and pick-ups due to widespread flooding and restricted road access (2 days delay expected) https://www.aramex.com.au/our-
**COVID NOTE: Due to the increase in online shopping and where major cities are in lockdown, many routes are experiencing only minor delays, while others are taking longer. Our warehouse is working at normal capacity the majority of the time and orders are being dispatched on time. Please use the tracking details you have been sent to track your order. If you have any concerns, please contact us at firstname.lastname@example.org
Shipping & Tracking
Dispatch typically takes 2-3 working days after your order. We will send you order tracking details from one of our couriers. Please allow up to 2 working days from time of notification sent for the couriers online tracking information to be updated.
Where possible, for larger items please avoid entering a PO Box number as we may not be able to ship your order to a PO Box due to size & weight restrictions. In the above case, we may contact you requesting an alternate address and it is your responsibility to provide this.
We use a variety of courier partners to send packages throughout Australia. The courier company we use is dependant on the cost and time frame to get the order to our customers. Some of our courier partners cannot deliver to a PO Box, therefore if you have supplied a PO Box as your address we may contact you to request an alternative street address.
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details
|WA||6740||Prince Regent River|
For Bulky Items
|NSW||2641, 2717, 2831, 2898, 2899|
|QLD||4184, 4421, 4450-4499, 4680, 4700-4805, 9920-9959|
|QLD||4806-4899, 4900-4999, 9960-9999|
We try our best to include all the undeliverable postcodes on our list. If you have placed an order with us to one of the undeliverable postcodes, we will try our best to successfully arrange delivery to you. If we cannot organise a delivery to you, you may be offered an alternative delivery arrangement, If this cannot be provided your money will be refunded in full.
In some cases additional shipping charges may apply. If this is the case you will be contacted via email to be notified of any additional charges and if agreed to you will be invoiced accordingly.
We reserve the right to cancel and refund orders as necessary
If you have further questions, please email us at email@example.com
You will incur a re-delivery fee if your item(s) delivery is unsuccessful for any of the following reasons:
- You entered an incorrect or Inaccurate address
- You failed to pick up your parcel within the acceptable time frame
- You or the Receiver rejected the package.
Most non-electronic items on this website are sold with a 12-month warranty.
Most electronic items on this website are sold with a 3 month warranty.
Please contact us before you place your order if you are unsure about the warranty status of your items.
Warranty does not apply to faults and damages caused by misuse or damages and faults caused during assembly or delivery.
To lodge a claim under these warranty conditions you must contact us within 10 working days from receipt of the item. We reserve the right to refuse any claims under this warranty after this period.
To lodge a warranty request, please follow the steps under our refund policy.